Refund policy

Return and Refund Policy

Damaged Items

If your item has arrived damaged and you would like to return it to us, please contact our retail team at reception@haynesmuseum.org with details of the damage and any corresponding proof such as images. Once you have contacted our team, we will be in touch with the next steps. You must inform us of your damaged item within 14 days of receiving the item. 

Unwanted Items

If you wish to return your unwanted item, this must be done within 28 days of receiving the order. Please post it back to us, with this returns form enclosed. The item must be in a re-sellable condition, any original packaging should still be intact, undamaged and seals unbroken. We will not accept items such as a diecast model in a damaged box. If you're unsure, please email our team a photo at reception@haynesmuseum.org. If the packaging is damaged and we are unable to re-sell the item, your refund request will be rejected, and your item will be sent back to you at your own cost.

Returns postage is not paid for by us and is the customer's responsibility to pay for. Any refunds on items will be for the item only and not for original postage. We recommend posting with tracked postage or retaining proof of postage. Once the Haynes Motor Museum Shop has received your returned item and reviewed it, you will be refunded to your original payment method within 7-10 working days.